Email client support

We tested these email clients using internal test tools and email preview services as Email On Acid and Litmus.
 
Fully supported
All the options work properly. Fallback elements show for image backgrounds and web fonts.
 
Desktop
Apple Mail 8, 9 & 10
Thunderbird
Airmail2
Microsoft Outlook for Mac 2011, 2016
Microsoft Outlook for Windows 2007, 2010, 2011, 2013, 2016 *
* Background images and web fonts are not supported
 
Mobile
Android 4.4 Mail
Gmail App (iOS)
Gmail App (Android)*
iOS Mail (iPhone & iPad)
Outlook App (Android & iOS)**
Samsung Mail App (Android)
Yahoo App (Android & iOS)
* When using a Gmail account
** Will show the desktop version when using Microsoft email accounts
 
Web
Gmail
G Suite
Inbox by Gmail
Outlook.com
Office 365
Yahoo
AOL Mail
Comcast
freenet.de
GMX.de
Mail.ru
Libero Mail
Tiscali
Virgilio
email.it
Web.de
Centrum.cz
Seznam.cz, Post.cz, Email.cz
Note: none of the above services supports web fonts
 
 
Partial support for some options
Messages display correctly, but some options (with low impact) may not display as expected.
 
Desktop
Windows 10 Mail *
Microsoft Outlook 2013 in high-resolution displays *
Microsoft Outlook 2016 in high-resolution displays **
Microsoft Outlook 2000, 2002 & 2003 ***
* Background images and web fonts are not supported. Applies a font resize that may expand the layout.
** Background images and web fonts are not supported. Applies a font resize that may expand the layout. The text is scaled at 200% by default in some devices.
*** Web fonts are not supported. Buttons don't display round corners. Social icons are not flexible.
 
 
Web
qq.com *
Yandex.ru
* Buttons doesn't display properly.
 
 
Not yet supported
This list includes new and updated mobile email clients with compatibility issues.
Huawei Mail App (Android)
 
 
Only basic settings works
When sending to this clients, we recommend using text and images in a simple one-column layout.
 
Desktop
Lotus Notes 7, 8 & 8.5
IBM Notes 9
 
Mobile
Gmail App using IMAP accounts
Web clients (mobile versions)
 
Web
T-online.de
 
 
 
E-mail servers
Some email servers alter sent email code.

 

Server type
Code changes

WebDav / Deltasync protocols

no
Normal POP/IMAP protocols

no

Microsoft Exchange no, but there could be installed filters that do change the code
IBM Domino

yes, removes unsupported HTML elements to Lotus Notes

(Such as OBJECT, IFRAME, FRAME(SET), SCRIPT)

 

 
 
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Comments

  • Avatar
    Dave

    What is your email address? How can I email you a question?

  • Avatar
    Guille Padilla

    Hi Dave, post your question as a comment or send an email to support at beefree.io

  • Avatar
    gharmel

    What level of support do you have for the Outlook app for Android and iOS?
    On Android, I'm noticing that 2 column blocks get stacked, but they are left aligned. Social media icons get stacked/left aligned and buttons seem to get left aligned as well. This screenshot ( https://www.screencast.com/t/GSlmPtKs ) is an example from my Samsung S6 using the Outlook app.
    For my test, I did the following:
    -used https://beefree.io/editor/
    -added a two column row with some text in each column
    -did a "send test" to my email account

  • Avatar
    Guille Padilla

    Hi Gharmel, we previously tested the Outlook application in Windows device, as the combination with other SOs represent a low percentual of the worldwide email recipients.
    Thanks for the feedback, recent updates of the application in Windows cause issues with buttons, so time for new tests arrived 😉

  • Avatar
    Jonathan Bowman

    In doing our litmus testing the Android tests are showing stacked columns as being left-aligned. This happens for all the versions I have checked in litmus - 4.4, 5.1, and 6.0 - and is happening for both 2 and 3 column layouts. These are showing in whatever client litmus supports for Android, which I believe is the Gmail app.

    Do you support responsive 2 and 3 column layouts on Android mail clients?

  • Avatar
    Rion Haber

    I'm having the same issue with stacked columns being aligned left on the native email client for Android. I've got it plugged into Office 365 right now The text doesn't seem to be responsively sizing, either.

    Edited by Rion Haber
  • Avatar
    Francisco Bautista

    Having same issue with stack column being align left while using the outlook app. when will this be resolve? and is there anything I can do while the wait for outlook app to become supported. Thanks,

  • Avatar
    Guille Padilla

    Some useful information for Outlook App users:
    - The last versions of the app dropped support for media queries (you can easily find some blog posts and forum threads about this)
    - The weird thing is that media queries perfectly work when using a non-Microsoft email account
    - Litmus announced last August a partnership with Microsoft to improve their email clients. That's their last update: https://litmus.com/blog/litmus-microsoft-partnership-update-2017
    Hint: they ask everybody to submit those bugs to Microsoft.

    Having said that, we continue working to handle specific clients issues including the lack of support for modern HTML/CSS.
    Please, use the "follow" link at the top to receive updates about compatibility changes.

  • Avatar
    Francisco Bautista

    I found a work around for the aligning left issue,
    By replacing the width: calc((int)% – (int)px ); with
    width: 100%;
    in the html output file.